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Program Details
Below is a summary of the Hospitality Management PLUS English Diploma including program highlights, time table, schedule and more:
Program Highlights (back to top)
- Key to succeed in an expanding and high-demand industry
- Learn and gain critical knowledge of the hospitality industry
- Tourism Services & Hospitality Operations
- Food & Beverage Service
Program Duration (back to top)
Time Table (back to top)
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| 1st Class |
9:00 AM - 10:30 AM |
| 2nd Class |
10:30 AM - 12:00 PM |
| Lunch Break |
12:00 PM - 12:30 PM |
| 3rd Class |
12:30 PM - 2:00 PM |
| 4th Class |
2:00 PM - 3:30 PM |
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There are 10-minute scheduled breaks between each morning class and afternoon class
Time table for Friday is morning 1st and 2nd period classes, and afternoon free period
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Admission Requirements (back to top)
- Cambridge FCE, TOEIC 650, TOEFL-PBT 500, TOEFL-IBT 65, TOEFL-CBT 175, Royal Cambridge College standard test or successful completion of PET level at Royal Cambridge College
- Entrance interview and essay required
Program Schedule (back to top)
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Week 1 - 3
Travel/Tourism & Communicating |
Admissions, Welcome
Different kinds of people: Cultural differences, understanding different styles
International travel: Aspects of travel, when to use formal and informal English
Effective Telephone Communication: Talking with guests and customers
Food catering: Understanding food and customer service
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Week 4 - 6
Customer Care |
Food catering: Preparing and running a catering event
Bar service: Introduction to liquor
Correspondence: Writing styles and tips for business emails, letters
Accommodation: Reservations, describing hotel and resort features
Dealing with money: Handling payments, different currencies etc.
Travel situations: Describing places, car rental, giving directions etc.
Handling problems: Handle customers with complaints, dealing with awkward situations
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Week 7 - 8
Safety, and Industry Certification |
Managing Medical Emergencies: Vocabulary and procedures for medical emergencies
Food Safety Level 1 certificate: Safe food handling and preparation
Local attractions: Giving advice, understanding published travel literature
Career Opportunities: Customized lessons to prepare for entry into the hospitality workforce
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Week 9 - 21
Internship |
Internship - Putting what they have learned in the classroom into practice
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